We, at ISELECT,
strive to build a pleasant and satisfying shopping experience for our clients.
At ISELECT,
we practice and strictly follow our standard company protocol across all direct
points of sales, that is, to not endorse any return or exchange policy
irrespective of a domestic or international order, neither on/off the rack
pieces nor on the made to order ones. However, we accommodate exceptional cases
under the below mentioned circumstances:
We
would be happy to cater to client queries or grievances in such situations and
see what best we can do to resolve any issue. Clients can get in touch with us over
a call, Whatsapp us during business hours, and also share their grievances over
an email. The shared email should clearly state the client issues along with
reference images of the problematic areas in the garment within 24 hours of
receiving the garment.
Kindly
note that the customer can send the outfit back only when he/she has received
confirmation regarding the same from Team ISELECT, Unsolicited returns will not
be received without authorization and customers will be held accountable for
scheduling and managing the pick-up of products sent without prior intimation.
While returning the outfit please ensure that the returned merchandise should
be in its original state, that is, it should be unused, and properly sealed in
its original packaging. Once the garment is received, please be informed that
the sole discretion of accepting the return and/or exchange of the rejected
garment lies with the ISELECT, Team. This decision shall be based on the
communicated timelines and quality of the returned garment.
Also,
in case Team ISELECT, approves the return and/or exchanges, a credit note with
a maximum validity of 6 months, which can be availed even during sale time,
redeemable only at ISELECT.com and our only online store, will be issued. It
should be noted that we do not offer any returns or exchanges on discounted
outfits. Also, all issued credit notes are exclusive of any applicable shipping
duties or tax amount. These credit notes are issued for the MRP amount only.
